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Order Questions

Order Questions:

  • Where is my order confirmation?
    • Once your order is placed, an email confirmation will be sent to the email address provided. Please check your spam or junk folder if you do not see it in your inbox.
  • Can I change or cancel my order?
    • Orders can only be changed or canceled within 24 hours of placing them. After that, the order will be processed and shipped.
  • How do I track my order?
    • A tracking number will be sent to you via email once your order has shipped. Use the tracking link to monitor your package.
  • What should I do if I receive a wrong or damaged item?
    • Contact our support team immediately with your order number and a photo of the incorrect or damaged item. We will provide a resolution.
  • Why hasn't my order shipped yet?
    • Orders may experience delays due to high demand, weather conditions, or shipping carrier issues. Please allow extra time during peak shopping periods.

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